Kolkata's new airport (now has been around for a while) is much better than it's predecessor. Its cleaner, more spacious and more....'acceptable'. Have used the airport on multiple occasions and have always thanked the concerned authorities for providing this much better and much-needed alternative.
The new terminal was still new when I last took a flight from here. There were some teething troubles but no one complained. After all, people had experienced much worse.
One area in which the new terminal has still not improved is the scanning of baggage before check-in. Most bigger airports now no longer ask the passengers to scan their baggage before check-in. Kolkata still does. It may not sound like a big issue but it causes a lot of inconvenience, especially to foreign travelers. They are not used to of such practices. Though the authorities have put signs to inform passengers, the signs are not noticeable (especially when no one is expecting such a sign). I noticed several passengers spent considerable time in the check-in queue before they were told that they need to scan their baggage first.
I do not know whether putting in place the supporting infrastructure is a costly affair or not. I do not know whether it is not a very safe practice or not. However I do know that most bigger international airports are doing it and there is no reason why Kolkata cannot do it. It would definitely go a long way in enhancing the customer experience.
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