We stayed at 'The
Fog Resort and Spa' for 2 nights (14-16th October 2017). However, my experience
with the hotel started earlier than that. While making the booking on
MakyMyTrip, I made an error and booked for 3 nights. This was a non-refundable
deal. I called MakeMyTrip and the executive informed us that it can be reversed
ONLY if the hotel agrees to it. He contacted the hotel and to our delight, the
hotel management understood the situation and gave a go-ahead to the
cancellation. I cancelled the booking and made a fresh booking.
On 14th October, I reached the hotel early and
enquired if an early check-in is possible. They agreed and gave us a room.
Though the room was great, I preferred a room on a higher floor. The Manager
(Aby Abraham) happily agreed to change the room. The check-in process was
smooth and quick.
On the day of arrival, since we had checked in
early, we had breakfast buffet at the hotel. It was not part of the package (my
package included 2 breakfasts and 2 lunch/dinner as I was booked for 2 days
only). At the time of check-out, I noticed that they had not included the
additional breakfast in the bill. I pointed that and offered to pay but the
management included that on complimentary basis!!!
My overall experience with Fog was exceptional.
They have great rooms and lots of options for recreation. The location, rooms,
food, recreational facilities, view....everything was great. However, the
aspect that still stood out was the service. Being a travel enthusiast as well
as a frequent business traveler, I have stayed in numerous hotels in India and
abroad. Fog Munnar boasts of a truly outstanding staff. You would always be
greeted with a polite smile. Every staff member is responsive to your needs.
They are willing to go that extra mile to make the guests happy and ensure a
great stay. They also click and give you a photograph in their own frame. These
little gestures count a lot. Though, everyone was great, for us, Abey Abraham
truly stood out!!!
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